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June 21, 2024

LillyDirect works with Healthgrades to add a new feature for healthcare professionals (HCPs) to better manage their online presence in the independent HCP finder search results on LillyDirect

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What’s New?

A new self-serve process has been added by Healthgrades to the HCP finder tool on LillyDirect to support:

  1. Profile Management: HCPs can now more easily opt-in, opt-out, or manage their Healthgrades profile directly from the provider search on the LillyDirect site. This streamlined process ensures that accurate and up-to-date information is readily available to patients seeking care.
  2. Expanded Reach: Nurse practitioners and physician assistants with expertise in treating patients with certain conditions, including obesity, can now opt-in to the search results.

How to Take Action

  1. Navigate to the LillyDirect In-Person Care page (under ‘Find Care’ in the top navigation), select the relevant condition, then select the ‘Search for doctors’ button.
  2. Within the tool and above the filter options, select the ‘Are you a healthcare professional?’ button that references adding, removing, and updating a Healthgrades profile.
  3. Enter your NPI number. Healthgrades will return whether or not your Healthgrades profile is appearing in the results on LillyDirect for the selected condition.
  4. To opt-in to the results or update a profile, follow the steps to claim your Healthgrades profile on the Healthgrades website.
    1. After completing the steps on the Healthgrades site, Healthgrades will process the request. It may take between 3-5 business days for the changes to reflect in the LillyDirect search results.
  5. If your profile is returning in the results and you no longer want to be included, follow the steps to opt-out which does not require you to claim your Healthgrades profile.
    1. Healthgrades will process the request once received. It may take between 3-5 business days for the profile to be removed from the search results.

While HCPs can manage their profiles, the order of search results remains in the hands of consumers. Factors such as location, proximity, and applied filters will determine how many HCPs are listed in the results and the order of the results.

Stuck? Visit the Healthgrades for Professionals Help Center for support or contact their customer service team.

DISCLAIMER: Lilly is providing this optional tool to help patients locate clinical providers who have experience treating relevant conditions. Lilly is not responsible for the content or accuracy of the information compiled and maintained by Healthgrades. Some of the doctors included in the Healthgrades database of treating clinicians may also conduct work for Lilly. Lilly does not endorse or incentivize any doctors, including Lilly-affiliated ones, for their participation in this database. The doctors will exercise autonomous clinical judgement in evaluating any medical conditions and resulting care decisions, which may or may not include medication.

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Eli Lilly & Company

Lilly is a global healthcare leader that unites caring with discovery to create medicines that make life better for people around the world. We were founded more than a century ago by a man committed to creating high-quality medicines that meet real needs, and today we remain true to that mission in all our work. Across the globe, Lilly employees work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to communities through philanthropy and volunteerism.